InfusionSoft
Reviews and Complaints
HORRIBLE WASTE OF MONEY SPENT ON HOPE
Horrible Service and Tech Support
Infusion of Confusion-Money Back Guarantee Scam
I signed up for a "special Infusionsoft product geared towards lawyers." The idea is that you don't need to be an IT guy. Wrong!
This software is the most expensive, time-consuming product I have ever dealt with. The coach didn't even know how to do it, suggested I fly to Arizona for a 3 day seminar REally? I exercised my money back guarantee and they initially refused. I contacted the BBB, gave them the evidence, Infusion soft said they fired the coach (he still has a voice mail) and they would give refund-that was 4 months ago!
The credit card company has tried to rach them, I have tried to reach them.
Looks like they simply are going to ignore it. Today they sent an "infusionsoft automated email" it said "We want you back." You would think they would have the decency to take me out of the infusionsoft data base.
- Rything
- Not true to warranty
- Kept my money
- Complicated use
Preferred solution: Full refund
Cancelation Denied
Infusionsoft = Confusionsoft
Infusionsoft provides slick marketing, and charming sales people -- but no demos -- and for good reason. Their software is clunky, hard to learn, and some features work poorly or not at all.
When I brought my concerns to them, I was brushed off and told to watch more videos or attend more training. How would those things overcome bad software?
While they may know a thing or two about sales and marketing (hey, they buffaloed me into buying their software/service without a demo), they know very little about taking care of their own customers. My recommendation is to stay away.
- No opportunity to demo before purchase
Preferred solution: Full refund
Infusionsoft is a SCAM - Lost $1198 and received only sales fluff
Our company began contact with one of Infusionsoft's sales representatives, Chase Frost, who demonstrated various aspects of their system that was supposed to help automate our processes;most importantly, our customer registration page. This would include customers being able to select the swim lesson packages they would like to purchase, through an infusionsoft landing page and have that information translate into Infusionsoft as a new customer with tasks to be completed for that customer accordingly. We were promised many times that this would be no big deal and that many service companies, like Sunsational, use Infusionsoft for similar things. Unfortunately these promoises were nothing more than a big "sales pitch."
We were then assigned a "Success Coach" who would conduct a series of three phone meetings with us to assist her in developing our software, specific to our needs, with a launch date of February 1, 2013. Our first conversation was completely unsuccessful, We spent the entire hour explaining to Monica, the "Success Coach" what our company does and how it works, all information available on our website and all information that our sales representative was supposed to meet with her about.
We ended the first meeting with Monica Robinaugh under the impression that she was going to setup our first "campaign" the registration page.
Monica Robinaugh then proceeded to contact us repeatedly to schedule the second meeting even though nothing had been done about the first campaign. Below is an email portion that I sent to Monica:
" I too was under the impression we would have the registration campaign somewhat set up by the meeting today or that you would let us know any additional information you needed from us with out organizing an hour long conference call.
We are anxious to have this program up and running smoothly by February 1st so please let me know how we can help in the most productive fashion. If you need anything from me personally please let me know and I will get right on organizing any information your need or answering any questions you have. I have already submitted to you my completed questionnaire for the second campaign "
Monica’s response:
"Hello Ladies,
I went over the landing page with a couple of the gurus here and they suggested we break up the page to
a webform intro and then in to the scheduling section. I know you are wanting to get away from this form
but we can’t recreate it how you are wanting it. Todd suggested having a developer design it . I know you
didn’t want to hear that… I just wanted you to have the proper info. I’m a little green here still and said "yes"
before I completely understood the capabilities.
As far as a "campaign"….The goal is still to attract customers, deliver advertising to attract etc. I’m attaching
The link to the DFY campaigns to get an idea what process will be. Also, when you were assigned to me, I was told we were
only doing an initial call and then you were to be on hold till January so I wasn’t in a rush to get you started. "
Infusionsoft sold us software that was not capable of what was promised and did not fit the needs of our company, as they stated it would. It was a waste of time and effort on our part to spend time and meetings repeating what has already been "added to our file" to them be told that we would have to have a developer do it (which would cost additional money). They did not perform the service they promise to perform nor did they provide the software they were paid to supply.
We already paid $1198 to infusionsoft for the services and software that we never received and were NOT able to receive a refund. In fact, they billed us again for the monthly $199 and we had to cancel our credit card since they would not respond to our cancellation request and we NEVER set up the software since it was a sham. DOn't fall for this phony software company scam!!!!
THE WORST THING I'VE DONE FOR MY BUSINESS
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Verified Reviewer | Greenville, South CarolinaThey took my money and ran...
I actually had to go to the BBB to get any response. Good thing is they gave me a full refund.
InfusionSoft
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Well said. I completely agree. I spent over $10,000 with them and it has been a waste of money and time.